All the websites and other services/offerings (collectively, 'the Services') managed or controlled by Triplohub and its subsidiaries ('we', 'us', or 'triplohub') comply with this privacy notice.
This privacy notice explains how Triplohub processes your data in relation to your access to services/offerings. By 'personal data', we mean any information that can be used to identify you, either directly or indirectly.
Since Triplohub is a metasearch company, it may redirect you to third-party websites. In that case, you are not subject to this privacy notice as we have no control over these third-party platforms; instead, the privacy policy of the third-party website applies.
Ongoing technological advancements, modifications to our services, legislative changes, or other circumstances may necessitate amendments to this Privacy Notice. We will provide regular updates, and we advise you to review their contents periodically.
Triplohub is the responsible entity for collecting, storing, and processing all your data as discussed in this privacy notice. Whatever information you share during booking, whether travel-related or payment details, is protected by law.
In accordance with the law on data protection, we ensure to :
You may contact our team via email to exercise your data protection rights, to inquire about Triplohub's personal data processing, or to learn more beyond the scope of this Privacy notice.
Users are advised to info@triplohub.com with a subject line that better reflects their concern when they need to connect with our data protection officer. Kindly note that there is no default confidentiality for emails sent to this address, so our team can access them without your consent.
To exchange confidentially with Triplohub's data protection officers, please specify this in your email so we can make appropriate arrangements.
The rights you hold in relation to your personal data are as follows. Please refer to Section 1 for contact information to connect with us and exercise your rights.
By law, you are entitled to the rights of:
You may cancel your provided consent at any time. Once you cancel your data, we will no longer process it under that consent. Processing carried out in the past based on your consent will remain lawful.
You may object to the use of your data under legitimate interest if you believe it affects you. Seeking your objection, we no longer use your personal data, unless we have strong legal reasons that override your rights, or if the processing is needed for legal claims
You have the right to oppose the processing of your data for direct marketing at any time. Please refer to Section 6.1 for more guidelines on opting out of direct marketing.
We have the right to process your personal data from the moment you access or use the services provided on our site.
We document details such as destination, departure city, travel dates, guest counts, and price for your records. If you click on a flight offer through our Services, the booking site or airline hosting that offer may transmit to us personal data connected to any reservations you later finalize on their platform.
We are entitled to process approximate location data obtained from your IP address (country or city level). Additionally, if you consent, GPS data can also be used to deliver customised search results on your mobile device.
Generally, we do not directly handle flight bookings or payment processing. Still, we may request you to provide bank details when:
Technical data collected may comprise IP address, cookies, Identifiers (session ID, member ID, device ID), access or HTTP status codes, browser software and version, operating system and interface, internet service provider, language preferences, and configuration parameters.
The following information outlines (i.) the reasons for collecting and processing your personal data, (ii.) the legal grounds for doing so, and (iii.) the categories of personal data subject to processing.
To put it simply, we collect or use your personal data if any of the following reasons apply:
For the following reasons, we may use your personal data:
If an appropriate legal basis exists, we may forward your personal data to the following categories of recipients:
The data we share with our service providers may be used for marketing, advertising, and other purposes. The service providers that we carefully selected and commissioned are obligated to comply with our contractual direction and to maintain appropriate technical and organisational safeguards. Further, we regularly monitor them.
Creating a Triplohub member account is not mandatory, but it may be required to access the full functionality of certain of our services. Members can enjoy the enhanced version of the benefits, which includes special features such as broader access rates and personalised options. Members can disable these personalised features at anytime from their account settings.
In your Triplohub member account, you can manage, modify, and delete your information, including personal details, payment methods, booking history, saved preferences, and communication settings.
We use cookies and other online tracking technologies whenever you access our services. In the paragraph below, you will find details about what ‘cookies’ are, how Triplohub uses them, and how you can manage your cookie preferences.
Whenever you visit our website, lightweight files called Cookies are automatically stored on your device. In addition to cookies, we may use other tracking technologies, such as web beacons, tags, pixels, and Software Development Kits (SDKs), to analyse usage patterns, enhance service delivery, and support personalised options. For the purposes of this section, cookies and other tracking technologies are collectively referred to as ‘cookies’.
Using cookies, websites can precisely recognise users’ devices and retain information about content interactions, thereby enabling a personalised experience, such as automatic recall of preferences and settings.
Cookies are grouped into distinct categories:
On the basis of their operators:
On the basis of their duration:
Third-party cookies set on our website by Triplohub, or external providers, are used in the following manner, as explained in the section above:
Cookies originating from our business partners are implemented across our websites.
You can cancel or adjust your consent to our use of optional cookies at any time through the corresponding link in the website footer, or decline cookies by configuring your web browser settings, referring to the ‘Help’ section of your browser’s toolbar.
On your smartphone, the operating system may let you control cookies in its settings. Please refer to your device manufacturer’s instructions for further information. If you decline cookies, some parts of our Services may not function as intended or may not function at all.
As part of our commitment to protecting your personal data, we have implemented appropriate technical and organisational safeguards to prevent accidental or intentional manipulation, loss, destruction, or unauthorised access. Our security practices are regularly reviewed and updated to keep pace with technological advances.
We store your personal data only for as long as it is needed or required by law. Thereafter, they are subject to deletion, unless it is still necessary to retain your data until the statutory limitation periods expire (for example, to retain evidence for civil litigation or for statutory accounting and tax purposes), orIf there is another legal basis under data protection law for continued processing in a specific individual case, we may retain your data. If we intend to use your data for analytical statistical purposes over longer periods, we will anonymize it.